Blog

Alternatively, you may wish to progress on to other roles within IT, such as software engineer or network engineer. This involves supervising the work of a team of support staff, planning regular maintenance schedules and, eventually, managing the complete operational support throughout the business. Qualifications are not always required for this work if you can evidence enough skills and experience, although some employers do prefer a degree or IT-related qualification. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

Alternative job titles include applications support specialist, help desk operator, maintenance engineer and technician. The successful candidates will work closely with other members of the digital team to provide an effective, joined-up support service to College staff and students. The postholders will also have a great degree of independence in their work, with a supportive management structure.

IT Help Desk

There are opportunities for self-employment in handling repairs and upgrades for home consumers or small businesses, although this market is shrinking. Digital technology is increasingly important in learning and teaching, as well as the business and administration of the College. As part of our ambitious digital strategy, we are expanding our Service Desk team to support our students, professors and staff in the use of technology. A levels, or equivalent level 3 qualifications, will certainly help you win a job as a help desk advisor. Also, consider taking a European Computer Driving Licence online to demonstrate your computer skills. Although GCSEs (or the equivalent) aren’t essential, it’s a good idea to obtain good to high grades in a range of subjects to demonstrate a basic education.

• Opportunities for part-time work are not common, given the working hours in many large organisations, but it may be possible in some smaller companies.
• As part of our ambitious digital strategy, we are expanding our Service Desk team to support our students, professors and staff in the use of technology.
• Ad-hoc travel to offices within the group and other locations may be required on occasion.
• With experience, a move to a specialist area dealing with more complex technical environments is possible.
• Book in warranty and service calls, including day to day planning of engineers.
• We’re not shy in saying, we like to stand out, as mentioned earlier, our method of delivery is completely different, so we’ve created a website to complement this, we think it’s good to be different.

Self-employment is possibly an option, providing contract services to large organisations, but it’s not an easy route as it would require you to keep skills up to date in so many different areas of IT. Large companies with an extensive technical infrastructure may have separate teams dealing with different areas of their business. With experience, a move to a specialist area dealing with more complex technical environments is possible.

Support links

We’re not shy in saying, we like to stand out, as mentioned earlier, our method of delivery is completely different, so we’ve created a website to complement this, we think it’s good to be different. Together with a great offering we have a perfectly balanced company culture where life is as important as work. When you land on our home page you’re immediately hit with a playful yet professional vibe, because to be perfectly honest, we don’t take ourselves too seriously. If you are considering a career in IT why not take a look at the TechFuture Careers website. You will find the video case studies of workers and general information on the industry useful. With 1 or 2 years’ experience this can increase to between £22,000 and £28,000 a year.

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer-specific SLA’s. https://remotemode.net/become-a-help-desk-engineer/ You’re skilled with computers, and have an excellent knowledge of Microsoft Office applications such as Excel and Word. It’s fun talking to people and solving problems, and every day you learn something new about IT and computer programs. Your first call is from a receptionist who’s having trouble receiving email.

If the job you want isn’t listed, don’t worry!

The First Line Service Desk Engineer role is both technical and requires great communication skills. At the forefront of the business dealing with clients issues patiently, yet proactively this position needs the right person, with the right attitude. You will be experienced in providing remote support to clients, being an escalation point to level one technicians and providing back-end support for our monitoring systems. We provide a wide range of managed IT solutions for businesses located across Hampshire, West Sussex and beyond.

These are currently the most widely recognised technical certifications in the industry and are available at further education colleges and commercial training centres. The salaries for IT support work vary greatly depending on the level of the job, previous experience and size of employer. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. You’ll cover one or more areas of expertise, depending on the size of the organisation you work for. With experience, you could become a manager or senior IT support technician.

Related careers

You might start your career in 1st line support, dealing only with routine problems and working from a script, then move into 2nd line support, dealing with more technical issues. All applicants will be required to provide evidence of their eligibility to work in the UK. Completed forms should be returned by email to Human Resources at or by post to Human Resources, Royal College of Music, Prince Consort Road, London SW7 2BS. Please ensure that you include the Job Reference Number when submitting your application. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

• You might start your career in 1st line support, dealing only with routine problems and working from a script, then move into 2nd line support, dealing with more technical issues.
• Click the link in the email we sent to to verify your email address and activate your job alert.
• These courses enable you to target specific technologies and develop in-depth knowledge and expertise in those areas.
• Please note, that each question has an option to select a ‘prefer not to say’).
• As the world around us continues to change, we look for people who grab that change with optimism and excitement.
• At Chess we offer many flexible working options, and we have both full-time and part-time working hours available.

We are seeking a Technology Service Desk Engineer to join our Service Desk team under the leadership of the Deputy Technology Manager. The ideal candidate will be a technology enthusiasts and expert, with a friendly approach and a passion for helping people get the most out of technology and solving technical problems. An appreciation of classical music and the technology needs of busy musicians would also be advantageous. This is probably the most varied sector of the IT industry with so many different specialisms available.

The Find a job service can help you with your search for jobs and send alerts when new jobs become available. Technology & Marketing Talent – We are confident we have you covered for all your technology and marketing talent requirements. Even for those difficult to find skills, our persistence means we will keep searching until we find the talent you require. Our Managed Service offering and method of delivery is unique as we offer a tailored (not bespoke) service. We absolutely pride ourselves on being the most flexible IT support provider in the UK, delivering the very best we can on every call.

We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. A tester checks software projects and raw code from developers to find any bugs and errors which will stop the code from working properly!